Why can't I log in, or why do I keep getting signed out?

Start with the message on the screen, because sign-in failures look almost identical to each other and mean very different things.

Most likely cause: the email or password is wrong

These credentials do not match our records. We deliberately do not say which of the two was wrong, so treat it as a prompt to check both.

Check the address first, because a work email and a personal one are separate accounts here and it is easy to reach for the wrong one. If you signed up with Google or another social login, the account has no password at all, so use the same button you originally signed up with.

When you are not sure, reset the password. If the reset form answers We can't find a user with that e-mail address., no account exists for that address and you are probably reaching for a different one.

Too many attempts

Too many login attempts. Please try again in ... seconds. Wait out the time shown, and resist trying again in the meantime, because every further attempt extends the wait rather than shortening it.

Your account is not confirmed yet

Your account is not confirmed. Please click the confirmation link in your e-mail comes with a link to send a fresh one. If the email has not arrived, check your spam folder for a message from donotreply@skillsyncer.com.

We could not verify that link. It may have expired, so please request a new one. means the link you clicked is no longer valid. Confirmation and password reset links are single use and time limited, so always open the newest email rather than an older one further up the inbox.

This password reset token is invalid. is the same situation on the reset flow. Request a new link and use it straight away.

Your account was deactivated

Your account has been deactivated. and You do not have access to do that. both mean the account is blocked at our end rather than yours, so retrying will not change the result. Email us and we will take a look.

Google or another social login will not work

We could not sign you in with that account. Please try again or use your email address. and Login was canceled by the user. usually mean the approval window was closed early or the provider refused the request. Run it again and complete the prompt, or sign in with your email address instead.

You keep getting signed out

Sessions expire, and once one has, the page you left open is working against a session that no longer exists. If pages stop loading or buttons stop responding, reload once. Landing on the sign-in screen confirms that is what happened.

A dropped connection looks much the same from the outside, so reload before assuming anything is wrong with the account itself.

A screen with an error code on it

We noticed something odd with your connection, shown with an error code, means the request was blocked before it ever reached your account, so there is nothing to change on your side. The page asks you to email support@skillsyncer.com, so do that and include the error code and the IP address, both of which are printed on the screen.

Still stuck?

Email support@skillsyncer.com from the address on the account, and tell us the exact message you saw.