Troubleshooting
When something does not work: uploads, scans, exports, payments, and signing in.
- Why does my resume look blank or empty after I upload it?Your file uploaded, but its text could not be read. Here is how to tell why, and what to send instead.
- Why won't my resume file upload?The file type and size we accept, plus the failure that looks like an error but actually worked.
- Why does it say my PDF is password protected?How to remove the password or security restriction from a resume PDF, and why employers cannot read it either.
- Why couldn't SkillSyncer read the job posting from that link?Why some job sites refuse an automated reader, what to do instead, and how reporting a site gets it fixed.
- Why did my scan fail, or why is it stuck?A scan runs while you wait, so there is nothing queued and nothing to poll. Here is what stopped yours.
- Why can't I download my resume as a Word file?DOCX export is Premium, and it is offered only on Smart resumes. PDF export is free on every plan.
- Why did my AI optimization fail, and did it use my credits?What each AI message means, how to tell a real failure from a run that found nothing to change, and when your credits come back.
- Why does my payment or subscription keep failing?Payment errors come back as one generic message, so here is how to work out which cause you are hitting.
- Why can't I log in, or why do I keep getting signed out?Sign-in errors, confirmation and reset links, social logins, and the block screen with an error code on it.
- Why does my resume say "Not saved", and did I lose my work?What each save status means, why a save can be refused, and how to protect your work when one fails.