When something does not work: uploads, scans, exports, payments, and signing in.

Troubleshooting

Your file uploaded, but its text could not be read. Here is how to tell why, and what to send instead.

Why does my resume look blank or empty after I upload it?

The file type and size we accept, plus the failure that looks like an error but actually worked.

Why won't my resume file upload?

How to remove the password or security restriction from a resume PDF, and why employers cannot read it either.

Why does it say my PDF is password protected?

Why some job sites refuse an automated reader, what to do instead, and how reporting a site gets it fixed.

Why couldn't SkillSyncer read the job posting from that link?

A scan runs while you wait, so there is nothing queued and nothing to poll. Here is what stopped yours.

Why did my scan fail, or why is it stuck?

DOCX export is Premium, and it is offered only on Smart resumes. PDF export is free on every plan.

Why can't I download my resume as a Word file?

What each AI message means, how to tell a real failure from a run that found nothing to change, and when your credits come back.

Why did my AI optimization fail, and did it use my credits?

Payment errors come back as one generic message, so here is how to work out which cause you are hitting.

Why does my payment or subscription keep failing?

Sign-in errors, confirmation and reset links, social logins, and the block screen with an error code on it.

Why can't I log in, or why do I keep getting signed out?

What each save status means, why a save can be refused, and how to protect your work when one fails.

Why does my resume say "Not saved", and did I lose my work?

Feedback

Roadmap

Changelog

What SkillSyncer does, how to set your account up, and how to get your first match score.

Getting Started

A filter drops most resumes before a person reads them. Here is what SkillSyncer does about that, why it scores you against one posting rather than in general, and how fast it comes back.

How SkillSyncer helps you get more interviews

SkillSyncer offers a powerful suite of features to help users streamline their job search and resume optimization efforts. Below is an overview of the platform’s core features and how they work together to increase your chances of landing your dream job.


Main Features

Give us a resume and the job posting you want it measured against, press one button, and get a score out of 100. The scan runs while you wait.

Get your first match score in seconds

What the free plan gives you, what Premium adds, and the one thing Premium does not change, which is your match score.

What's included: Free vs Premium

What signing up asks for, what happens straight afterwards, and the handful of settings worth looking at once and then forgetting about.

Setting up your account

Plans, billing, your login details, and what happens to your data.

Account

Free, Premium Quarterly, and Premium Monthly compared. The two Premium plans are identical apart from price, so the choice is only about how often you pay.

Plans and pricing

Where to find your renewal date, how to change the card on file, and what to do when you want to move between Premium Monthly and Premium Quarterly.

Managing your subscription

Canceling takes seconds, keeps Premium running until the end of the period you paid for, and deletes nothing. Here is exactly what changes and when.

Canceling your subscription

Your name and password take about 20 seconds to change in Settings, and your email address is handled by support. Here is how each one works.

Changing your password, email, or name

Deletion is immediate and cannot be undone. Two things are worth doing first, and this is exactly what is removed when you confirm.

Deleting your account and your data

We read .doc, .docx, .pdf, and .txt files up to 10MB. Here is what to do when your resume is not one of those, or is bigger than that.

Supported file types and size limits

Not yet. SkillSyncer is English only, and a resume in another language is read as though it were English, which is worth knowing before you upload one.

Can I use SkillSyncer in another language?

Definitions, common questions, and what we do with your resume.

Reference

Every SkillSyncer term defined once, with the other names the app uses for the same thing, so you can find what you are looking for whichever word you searched.

Glossary

Short answers to the questions people ask most, each one pointing at the article that covers it properly.

Frequently asked questions

Your resume is not sold, not shared with recruiters, and not public. Here is exactly who processes it and why, and how to delete it.

What we do with your resume

Running a scan against a job posting, reading the match report, and what the score is made of.

Scans

You can easily start a new scan directly from the Home Page or the Job Scans history page.

Creating a New Scan

Job scans compare your resume with a job description to generate a match score and suggest improvements to optimize your resume for ATS and recruiters.

Scans Overview

These are minor features that can be accessed directly from the scan screen.

Additional Scan Features

The Match Report evaluates how closely your resume aligns with the job description, using a scoring algorithm that mimics how Applicant Tracking Systems (ATS) score resumes.


Match Report

How Scoring Works

Each scan reviews your resume, but these checks do not impact the overall score of the scan.

ATS Resume Checks

Update Resume & Live Edit

What happens when you scan a resume against a job posting, what comes back, and how long it takes.

How a scan works

Smart Scan builds your resume here in our resume builder. Classic Scan is for when you do not want to use it. Both run the same analysis and cost the same.

Should I use a Smart Scan or a Classic Scan?

Fill in the job posting, pick a resume, press Create Scan. The scan itself returns in a few seconds.

Creating a new scan

Paste a job posting URL and we fill in the title, company, and description for you. Works on over 100 job boards, and there is a fallback when a site blocks us.

Importing a job from a URL

The match score is 100 points split five ways: hard skills 60, soft skills 15, other keywords 5, job title 10, degree 10. With a worked example.

How your match score is calculated

What every part of the match report means, including the skills table, the degree match, the job title match, and the skills graph.

Reading your match report

The 11 checks a scan runs on your resume, which 3 of them change your match score, and which 4 are Premium.

ATS resume checks

The real reasons a skill on your resume shows as missing, in the order they are most likely to be the cause, and the fix for each.

Why does it say I'm missing a skill that's already on my resume?

Aim for 80. What to do at each level below that, and which changes move the number fastest.

What match score should I aim for?

Exclude a keyword to take it out of scoring entirely. Exclusions are global, they re-scan only the scan you are looking at, and removing one re-scans nothing.

Excluding skills and keywords

Free accounts get 2 scan credits a week, they roll over, and the balance caps at 10. Premium is unlimited.

How many scans do I get?

Move or delete many scans in one action, including every scan a filter matches.

Select and update several jobs at once

Uploading a resume, checking what came through, and shaping how it looks before you export it.

Resume Builder

What we accept, what happens to the file, and what you get back. One upload, read while you wait.

Upload your resume and we read it into sections

A 2 minute pass over your sections once your resume is read in, in the order that matters most.

What to check after your resume is read in

The file properties that break text extraction, what we do about each one, and why the same properties get resumes filtered out before a human reads them.

Why some resumes don't read in cleanly (and what ATS compliance means)

The 13 sections plus your header, the fields inside each one, what the server requires, and the limits you can hit.

What belongs in each resume section

Your master copy, the per-application copies made by scanning, and why scanning never changes the original.

Base resumes and job-tailored resumes

Your score is completion multiplied by content quality, not an average of the two. Here is the full breakdown and a worked example.

Your resume score explained

All 12 content checks, what each one measures, the exact thresholds, and the shortest route to a pass on each.

Every content quality check, and how to pass it

The Layout tab, one control at a time. Alignments, page setup, list formatting, date formats, and links.

Layout: paper size, margins, and date formats

The 6 templates and what each one looks like, plus the accent color, line height, font, size, and weight controls in the Styles tab.

Templates, fonts, and spacing

The 4 ordering presets and what each puts first, plus dragging your own order and renaming sections.

Section order and presets

Where the download buttons are, what PDF costs (nothing), why DOCX is Premium, and the differences worth checking before you send a Word file.

Downloading as PDF or DOCX

Keeping every application in one place, from the first scan through to the offer.

Job Tracker

The Job Tracker keeps every job you have scanned in one place, grouped by how far along you are. It is free, unlimited, and shows your match score on every job.

What the Job Tracker does

How the three pieces of the Job Tracker fit together, why a job is really a scan, and how to shape your lists around the way you work.

Trackers, lists, and jobs

A job joins a tracker while you create the scan, not afterwards. Here are the two places to pick the list, and why picking it matters.

Adding a job to your tracker

Drag the card from one list and drop it on another. That is the whole answer, plus what to do when the job you want to move is not where you expected it.

Moving a job between lists

Every scan is filed on a tracker automatically. If you cannot see one, it is nearly always the screen you are on or the tracker you are looking at.

Why isn't my job showing up in my tracker?

What the 4 stat tiles count, what the activity grid is actually plotting, and why the Recent Scans list stops at 10.

Your dashboard explained

Setup is one screen with two panels, not a multi-step wizard. You add a resume and a job, and you leave with a scored match instead of an empty account.

What happens when you first sign up

Find scans that never got filed on a board, and move them somewhere in one go.

Jobs that are not in a tracker

What each status means, where to change it, and how it relates to the board.

Set a job's status

Make a column set a job's status automatically when you drag something into it.

Give a list a default status

What each AI tool changes, what it costs in credits, and how to review what it suggests.

AI Tools

What AI credits pay for, how many you get each week, when they refresh, and why unused credits do not roll over.

How AI credits work

Works missing keywords from the job posting into the bullets you already have, for 3 credits in about 15 to 30 seconds.

Keyword Boost

Rewrites your bullets for a specific job and can add new ones, for 5 credits in about 40 to 60 seconds.

Full Rewrite

A Premium tool that fixes weak verbs, filler words, and bullets missing numbers across your whole resume, for 5 credits in about 20 to 40 seconds.

Improve Resume Quality

Writes 3 sample bullet points around keywords your resume is missing, for 1 credit, and copies them out for you to adapt.

Bullet Point Generator

The classic scan editor's one-pass rewrite. 5 credits, keywords worked in and bolded, and no per-change review.

Auto Optimize Resume

Nothing is applied until you accept it. How the accept, edit, reject, and undo flow works, and what happens to your credits when the AI finds nothing to change.

Reviewing AI suggestions

Coach plans, seats, roles, and what a coach can and cannot see in a member account.

Teams

A coach team is one paid plan, one owner, and a group of people who all get premium access through it. Here is what the plan covers and where its boundaries are.

What a coach team is and who it's for

All three coach plans include the same features. The only thing that changes is how many seats you get, so the choice is a headcount question.

Coach plans compared: Spark, Momentum, and Beacon

A seat is one person on your team, and it does not matter whether that person is a coach or a client. Both use one seat.

What counts as a seat?

What Owner, Super Coach, Coach, and Member can each do on a team, and where a person's role gets chosen.

Roles and permissions

Sending an invitation takes one email address, one role, and one click. Here is the whole flow, including what lands in the invitee's inbox.

Inviting members, and what they see when they join

Coaches can see a member's job match scans, and that is the whole list. Nothing else on a team is shared, pooled, or visible between accounts.

What a coach can and cannot see in a member's account

Removing someone deletes nothing they own. They keep their account, their resumes, and their scan history, and they lose the premium access the team was paying for.

Removing a member, leaving a team, and what happens to their data

Team features pause, nobody loses any data, and only the owner can turn them back on. Here is exactly what pauses and what keeps running.