Why did my scan fail, or why is it stuck?

A scan runs while you wait and returns in seconds, so there is no queue, no background job, and no email arriving later. That is why a scan which never came back is a request that failed rather than one still in progress, and why running it again is usually the entire fix.

Most likely cause: no scan credits left

Free accounts get 2 scan credits a week, and unused ones build up to a balance of 10. At zero you see No Scans left and the scan does not run at all. Premium has no scan limit.

Your remaining balance is shown in the app before you scan, so this is the one cause you can see coming. Wait for the weekly credits to land, or upgrade.

The resume had nothing in it to scan

This resume has no content to scan. means the file uploaded but no text came out of it, which is a separate problem with an article of its own. Open the resume in the builder to confirm it looks blank there too.

Your resume is not ready yet. Please try again. is a timing message: the upload is still being read. Give it a moment and scan again.

Something required was missing

A scan needs a resume, a job title, a company name, and a job description, and each missing piece has its own message:

• Please select a resume to continue
• Please fill in all required fields correctly
• Please include a job title before scanning.
• Please include the company name before scanning.
• Please include a job description before scanning.

Paste in the responsibilities and qualifications sections of the posting, since a few lines of summary do not give the scan enough to score against.

It failed on our side

Failed to create scan. Please try again. is a server error, and a second attempt usually goes through. If it happens twice in a row, tell us rather than retrying further.

The spinner never stopped

Reload the page and check your scan list before you start over, because a scan that finished will be waiting there. Reloading costs you nothing, since no background job exists for it to interrupt.

A lost connection produces the same stalled spinner. Check your connection, reload, and run the scan again.

The scan opened, then said it was gone

Scan Not Found! means the scan was deleted or the link points at a scan on another account. Worth knowing: deleting a job-tailored resume also deletes the scan attached to it, so a link can stop working without you deleting the scan yourself.

Scores did not update after an edit

Failed to update scores. Please try again. is a rescore failing rather than the scan itself, so your previous score is kept and your resume content is untouched. Make another edit to trigger a new rescore, or on the free plan press Save & rescore again.

Still stuck?

Email support@skillsyncer.com with the job title and the time you ran the scan.